Refund Policy
Our Return and Refund Policy was last updated 27 June 2022
Thank you for shopping at myodeur.com.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to MY ODEUR
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to myodeur.com, accessible from https://myodeur.com
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for canceling an Order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email: contact@myodeur.com
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days.
The goods are in the original packaging The goods must be unused and in the same condition that you received it/them.
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the address that will later be disclosed via email.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service as we do not guarantee that your shipment will reach us the same way you sent it.
We are unable to issue a refund without actual receipt of the goods or proof of received return delivery and only after thorough inspection and quality checks of possible replacements and temperament.
Refund
Once your goods are received, you will be sent an email notification addressing your that the reception of your goods has arrived and will undertake our inspection.
When your goods clear our inspection stage, you will be issued a refund to the original method of payment you have used to make your purchase with MyOdeur.com
Late/Mission refund
In the off chance that we communicate that a refund had been issued, and you still have yet to receive it, please allow for 3-5 business days depending on your financial service provider to post the refund on their platform.
We recommend that you first check with your bank account otherwise contact your credit card supplier to see whether your payment is on hold due to a third-party service enabler.
If you still did not receive your refund, we advise that you communicate back to us via email: contact@myodeur.com
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: contact@myodeur.com